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QUESTION 1 What is a description of Governance? A.    How IT resources will be used to meet goals and deliver business value B.    a process that ensures individualsare aware of regulations, policies, and procedures that must be followed as a result of senior management decisions management C.    Who holds the authority to make decisions, determines

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QUESTION 1 What is a specific feature of Network Attached Storage (NAS)? A.    NAS presents data to the user as if it is stored on a file server B.    NAS uses the file system of the client computers. C.    The NAS operating system does not provide security features. D.    With NAS the file system is

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QUESTION 1 Which of the following is NOT part of quality planning? A.    Define quality responsibilities B.    Gain acceptance of the project product C.    Agree acceptance criteria D.    Set quality tolerances Answer: B QUESTION 2 Which should be provided by a project mandate? A.    Terms of reference B.    Detailed Business Case C.    Stage tolerances D.   

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QUESTION 1 Which two processes will contribute MOST to enabling effective problem detection? A.    Incident and financial management B.    Change and release and deployment management C.    Incident and event management D.    Knowledge and service level management Answer: C QUESTION 2 Which of the following would be used to communicate a high level description of a

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QUESTION 1 What is the entry point or the first level of the V model? A.    Customer / Business Needs B.    Service Release C.    Service Requirements D.    Service Solution Answer: A QUESTION 2 Service Acceptance criteria are used to? A.    Ensure the design stage of the Lifecycle B.    Ensure Portfolio Management is in place C.   

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QUESTION 1 Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 1. Details of failed changes 2. Updates to the change schedule 3. Reviews of completed changes A.    All of the above B.    1 and 2only C.    2 and 3 only D.    1 and 3 only Answer:

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QUESTION 1 Which of the following can include steps that will help to resolve an Incident? 1. Incident Model 2. Known Error Record A.    1 only B.    2 only C.    Both of the above D.    Neither of the above Answer: C QUESTION 2 Which of the following statements about Service Asset and Configuration Management is/are